Privacy Policy

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact Information, including your name, email address, telephone number, billing address, shipping address, and other contact information you provide.
• Financial and Payment Information, including payment method information, payment confirmations, transaction details, billing information, and other information necessary to process or verify transactions. Payment information may be collected and processed by Shopify, payment processors, financial institutions, or other service providers rather than directly by Ant's Sketchbook.
• Account Information, including your username, account credentials, preferences, settings, account status, and information associated with your customer account.
• Portfolio and Access Information, including account status, access permissions, customer classifications or authorization indicators, and other information reasonably necessary to determine whether you are authorized to access restricted, invitation-only, or otherwise non-public areas of the Services. Certain portfolio materials may be available only to customers, prospective clients, collaborators, employers, contractors, or other visitors who have been granted access by Ant's Sketchbook.
• Transaction and Fulfillment Information, including artwork and products you view, place in your cart, purchase, return, request a refund for, exchange, or cancel; whether a product is digital or physical; order history; transaction status; shipping and tracking information; delivery information; digital delivery or download information; and records reasonably necessary to verify fulfillment or delivery.
• Communications, including information you provide when contacting Ant's Sketchbook regarding customer service, orders, returns, refunds, professional inquiries, portfolio access, commissions, employment or contract opportunities, disputes, or other matters.
• Device and Network Information, including information regarding your device, browser, network connection, IP address, and other identifiers that may be collected through your interaction with the Services.
• Usage Information, including information regarding how and when you access, interact with, or navigate the Services.
• Fraud and Security Information, including information reasonably generated or processed in connection with detecting, preventing, investigating, documenting, or responding to suspected fraud, unauthorized transactions, account misuse, abusive purchasing behavior, malicious activity, payment disputes, chargebacks, or violations of our terms and policies.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, request access to restricted portfolio materials, contact us, make a professional inquiry, request customer support, or otherwise provide information to us.
• Automatically through the Services, including information collected from your device or browser when you access or use the Services and through cookies and similar technologies.
• From Shopify and our service providers, including providers that enable website hosting, ecommerce functionality, payment processing, fraud prevention, analytics, order fulfillment, digital delivery, customer support, and other business functions.
• From payment processors, financial institutions, shipping providers, and other transaction-related parties, where necessary to process transactions, confirm payment or fulfillment, investigate fraud, or resolve disputes.
• From business partners or other third parties, as permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Ant's Sketchbook and the Services, we may use personal information for the following purposes:

Providing, Operating, and Improving the Services

We use personal information to provide and operate the Services, including to process payments, fulfill orders, deliver digital or physical products, arrange shipping, provide customer support, administer customer accounts, process permitted returns or refunds, communicate regarding transactions, remember preferences, improve the Services, and provide a customized shopping experience.

Digital and Physical Artwork Transactions

We may process information differently depending on whether a transaction involves digital or physical artwork or other products.

For physical products, this may include processing shipping addresses, carrier and tracking information, delivery information, and other records necessary to fulfill and document delivery.

For digital products, this may include processing information reasonably necessary to provide, administer, document, or verify electronic delivery, download, access, or fulfillment.

Portfolio Access and Professional Inquiries

Ant's Sketchbook may maintain restricted portions of the Services containing portfolio materials that are not available to the general public.

We may use account, contact, authorization, and related information to evaluate, grant, maintain, administer, or revoke access to these restricted areas.

We may also use information you provide to communicate with you concerning prospective commissions, freelance work, contract engagements, employment opportunities, collaborations, long-term professional engagements, or other legitimate professional opportunities.

Authorization to access restricted portfolio materials may be granted or revoked at the discretion of Ant's Sketchbook, subject to applicable law and any separate agreement between the parties.

Security and Fraud Prevention

We may use personal information to authenticate accounts, maintain the security and integrity of the Services, detect suspicious activity, prevent unauthorized access, investigate suspected misconduct, and detect, prevent, investigate, or respond to fraudulent, illegal, abusive, unsafe, or malicious activity.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and should not share passwords or other access credentials with unauthorized persons.

Fraud Prevention, Chargebacks, and Transaction Disputes

We may use and retain personal information, transaction records, order information, communications, account information, device and network information, shipping records, tracking information, delivery confirmations, digital delivery or access records, payment information, and other information reasonably relevant to preventing, detecting, investigating, documenting, or responding to:

• suspected fraud or fraudulent transactions;
• unauthorized transactions;
• abusive purchasing or refund activity;
• false or materially inaccurate claims;
• payment disputes;
• chargebacks;
• claims concerning non-delivery or non-receipt;
• misuse of digital products or Services;
• violations of our Terms of Service, Returns & Refunds Policy, or other applicable policies; or
• other misuse of the Services.

Where appropriate and permitted by applicable law, we may use such information to establish or verify that an order was placed, authorized, processed, fulfilled, shipped, delivered, downloaded, accessed, or otherwise provided as represented.

We may also use relevant information as evidence when responding to or contesting payment disputes, chargebacks, claims, legal proceedings, investigations, or other proceedings concerning a transaction or use of the Services.

Communicating With You

We may use personal information to provide customer support, respond to inquiries, communicate regarding transactions or account activity, respond to professional inquiries, administer portfolio access, resolve disputes, and maintain our business relationship with you.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including sending promotional communications and presenting advertisements or recommendations based on interactions with the Services.

You may have rights to opt out of certain marketing or targeted advertising activities as described below.

Legal and Business Purposes

We may use personal information where reasonably necessary to:

• comply with applicable laws, regulations, court orders, subpoenas, or valid governmental requests;
• maintain legally required business, transaction, accounting, or tax records;
• investigate or participate in civil discovery, litigation, arbitration, payment disputes, chargeback proceedings, or other adversarial proceedings;
• establish, exercise, or defend legal claims;
• enforce our Terms of Service, Returns & Refunds Policy, Shipping Policy, intellectual property rights, or other agreements and policies; and
• protect Ant's Sketchbook, the Services, our customers, our users, or others from fraud, abuse, security threats, or other harmful activity.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy and applicable law.

These circumstances may include disclosure:

• To Shopify, which provides the ecommerce infrastructure used to operate the Services.
• To service providers and vendors that perform services on our behalf, including payment processing, information technology, website hosting, analytics, cloud storage, customer support, digital delivery, fulfillment, shipping, and fraud prevention.
• To payment processors, financial institutions, card networks, banks, fraud-prevention providers, shipping or fulfillment providers, insurers, professional advisers, dispute-resolution providers, and other relevant parties when reasonably necessary to process or verify transactions, investigate suspected fraud, respond to chargebacks or payment disputes, establish fulfillment or delivery, enforce our agreements or policies, or establish, exercise, or defend our legal rights.
• To business and marketing partners where appropriate to provide advertising or marketing services, subject to applicable privacy laws and opt-out rights.
• When you direct, request, or consent to a disclosure, such as when information must be provided to a shipping carrier to fulfill your order or when you interact with a third-party integration.
• In connection with a business transaction, including a merger, acquisition, financing, reorganization, bankruptcy, or transfer of some or all of the business or its assets.
• When reasonably necessary to comply with legal obligations, enforce applicable agreements or policies, investigate suspected wrongdoing, protect the Services, protect our rights or property, or protect the rights, safety, and property of our customers or others.

Relationship With Shopify

The Services are hosted and supported by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may be transmitted to and processed by Shopify and other service providers, including parties located in countries other than the country in which you reside.

Shopify may also process information concerning interactions with Ant's Sketchbook and other Shopify merchants in connection with certain Shopify services and enhanced features. In circumstances where Shopify independently determines the purposes and means of such processing, Shopify is responsible for that processing and for handling applicable privacy rights concerning that processing.

For additional information, you can review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Restricted Portfolio Materials

Certain portfolio materials displayed through the Services may be restricted to approved users.

Information associated with your account may be processed to determine whether you have permission to access such materials. Access authorization may be modified or revoked as appropriate.

The fact that access has been granted to restricted portfolio materials does not, by itself, grant ownership, reproduction, distribution, publication, commercial-use, licensing, or other intellectual property rights in those materials. Any applicable intellectual property restrictions are governed by our Terms of Service, applicable agreements, and applicable law.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age at which they may lawfully provide such information without parental or guardian consent in their jurisdiction.

If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us using the information provided below.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined by applicable privacy laws, the personal information of individuals under 16 years of age.

Security of Your Information

We take reasonable administrative, technical, and organizational measures intended to protect personal information and the operation of the Services.

However, no method of transmission, storage, authentication, or electronic security is completely secure. Accordingly, we cannot guarantee absolute or perfect security.

You should not transmit highly sensitive or confidential information to Ant's Sketchbook through insecure communications channels.

Retention of Your Information

We retain personal information for periods reasonably necessary to accomplish the purposes for which it was collected or processed, subject to applicable law.

Factors affecting retention may include whether information is necessary to:

• maintain or administer your account;
• provide the Services;
• fulfill or document transactions;
• provide or verify physical or digital delivery;
• maintain business, financial, accounting, or tax records;
• maintain security and prevent fraud or abuse;
• respond to customer service matters;
• investigate suspicious or malicious activity;
• respond to chargebacks or payment disputes;
• establish proof of fulfillment, shipment, delivery, download, or access;
• resolve disputes;;
• enforce agreements or policies;
• comply with legal or regulatory obligations; or
• establish, exercise, or defend legal claims.

Information relevant to an actual or reasonably anticipated dispute, chargeback, investigation, or legal proceeding may be retained as reasonably necessary for those purposes, subject to applicable law.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights concerning your personal information. These rights are not absolute and may be subject to exceptions under applicable law.

Right to Access or Know

You may have the right to request information regarding personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information.

A deletion request may be denied or limited where retention is permitted or required by applicable law, including where information remains reasonably necessary for transaction records, fraud prevention, dispute resolution, chargeback proceedings, enforcement of agreements, compliance with legal obligations, or the establishment, exercise, or defense of legal claims.

Right to Correct

You may have the right to request correction of inaccurate personal information maintained about you.

Right to Data Portability

You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside and how applicable law defines these activities, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

Where available, you may exercise applicable data-sharing opt-out rights through the store's privacy controls or the Shopify Privacy Portal.

Where legally applicable, Global Privacy Control signals may also be recognized.

Communication Preferences

You may opt out of promotional communications using the unsubscribe mechanisms provided in those communications.

Even if you opt out of promotional communications, we may continue sending non-promotional communications reasonably necessary for transactions, customer service, security, account administration, portfolio access, disputes, or other business purposes.

Exercising Your Privacy Rights

You may exercise applicable privacy rights through mechanisms provided through the Services or by contacting Ant's Sketchbook using the contact information provided below.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

We may take reasonable steps to verify your identity before fulfilling a privacy request. Where permitted by applicable law, an authorized agent may submit certain requests on your behalf, subject to appropriate verification of the agent's authority and your identity.

We will respond to valid requests within the periods required by applicable law.

Complaints

If you have concerns or complaints regarding how Ant's Sketchbook processes personal information, please contact us using the information provided below.

Depending on where you reside, you may also have the right to appeal certain decisions concerning privacy requests or submit a complaint to an applicable privacy or data-protection authority.

International Transfers

Personal information may be transferred, stored, or processed outside the country or jurisdiction in which you reside, including through Shopify and other service providers used to operate the Services.

Where required by applicable law, appropriate mechanisms may be used for international transfers of personal information, including recognized contractual safeguards or transfers to jurisdictions determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to the Services, our business practices, technologies, legal requirements, security practices, or other operational needs.

When this Privacy Policy is revised, we will update the "Last updated" date displayed above and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or need to contact Ant's Sketchbook regarding our privacy practices, please contact us using the contact information made available through the Services.

Email: asketchbook91@gmail.com